Knowledge base

• • Your Certificate

    • When Will I Receive My Certificate?
    • Trouble Downloading Your Certificate (Safari Browser)
    • Downloading Your Certificate of Completion
    • Your Certificate of Completion Number

  • Self Help Center

    • How to Log In
    • How To Move Forward
    • How to Exit the Course
    • How To Reset Your Password

  • Self Help Center (New York Course Only)

    • Important Information About the New York Course
    • Course Won't Move Forward? Stuck on a Slide?
    • Forgot Your Password? Here's How to Reset It
    • Moving Forward with the Medical Action Sheet
    • Pop-Up Blocker Preventing the Course From Opening?
    • Trouble with the "Sharpening Your Mind" Slide

  • General Information

    • Register for two courses with same e-mail address?
    • Exciting Updates to your AARP Course!
    • How to Troubleshoot Your AARP Driver Safety Course
    • Which Browser Should I Use When Taking My Course?
    • Have To Start Your Course Over?
    • Refunds

  • Contact Customer Support

    • AARP Alert
    • How to Reach Us
    • Hours of Operation