Knowledge Base

• When Will I Receive My Certificate?
• Trouble Downloading Your Certificate (Safari Browser)
• Downloading Your Certificate of Completion
• Your Certificate of Completion Number

• Why Can't I Access My Previously Taken Course or Previously Issued Certificate?
• Answers to Frequently Asked Questions
• How to Log In
• How To Move Forward
• How to Exit the Course
• How To Reset Your Password

• Does The Course Video Have Subtitles?
• I Have AARP Questions Unrelated to the Smart Driver Online Course
• I Have a Question About AARP's Auto Insurance Program from The Hartford
• Can I Take the Course at the Same Time as Someone Else?
• Register for Two Courses With Same E-Mail Address
• Navigating Your AARP Course

See all 11 articles

• AARP Alert
• How to Reach Us
• Hours of Operation