Knowledge Base

Your Certificate

• When Will I Receive My Certificate?
• Trouble Downloading Your Certificate (Safari Browser)
• Downloading Your Certificate of Completion
• Your Certificate of Completion Number

Self Help Center

• How to Log In
• How To Move Forward
• How to Exit the Course
• How To Reset Your Password

Self Help Center (New York Course Only)

• Important Information About the New York Course
• Course Won't Move Forward? Stuck on a Slide?
• Forgot Your Password? Here's How to Reset It
• Moving Forward with the Medical Action Sheet
• Pop-Up Blocker Preventing the Course From Opening?
• Trouble with the "Sharpening Your Mind" Slide

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General Information

• Can I Take the Course at the Same Time as Someone Else?
• Register for Two Courses With Same E-Mail Address
• Navigating Your AARP Course
• How to Troubleshoot Your AARP Driver Safety Course
• Which Browser Should I Use When Taking My Course?
• Have To Start Your Course Over?

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Contact Customer Support

• LIMITED SUPPORT DUE TO INCLEMENT WEATHER 9/25-9/27
• AARP Alert
• How to Reach Us
• Hours of Operation